Practical ice solutions for everyday kitchens
CoolKitc is an online store focused on functional ice trays, molds, and storage containers designed for real daily use. We select products that solve common freezer problems: ice that sticks, molds that crack, containers that leak odors, and shapes that are difficult to release.
Our range includes press-release silicone ice trays, ice ball molds, novelty shapes, and storage bins with lids. These items are intended for home use — making ice for drinks, chilling coffee or juice, preparing frozen treats, or simply organizing the freezer more efficiently.
What we look for in every product
We prioritize three practical criteria when choosing what to sell:
- Food-grade materials — silicone and BPA-free plastics suitable for contact with food and beverages
- Functional design — features such as easy press-release, sealed lids, and shapes that release cleanly without excessive force
- Everyday durability — products meant for repeated freezing and normal household handling
We do not claim our products are the "best" or "premium." We state the materials and intended use clearly on each product page so customers can decide based on their own needs.
How we operate
CoolKitc serves customers exclusively within the United States. All orders are fulfilled and shipped directly from our warehouse in China. Customer service, order support, and returns are handled through our U.S. contact channels.
Order Fulfillment & Shipping
Orders are processed within 1–2 business days. Because orders ship from our international warehouse in China, please allow 8–16 business days for delivery to the United States. Free standard shipping applies to orders of $50 or more. Full details are available on our Shipping Policy page.
U.S. Customer Service & Returns
Our customer support team is based in the United States and is available to assist you with any questions, concerns, or return requests. Returns are accepted at our U.S. return address — please contact us before sending any items back so we can provide return instructions.
Return address: CoolKitc, 44-70 21st Street, Long Island City, NY 11101, United States
Customer support
If you have questions about a product, an order, or a return, you can reach us at:
- Email: service@coolkitc.com
- Phone: +1 (917) 838-4588
- Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
We accept returns within 30 days of delivery for unused items in original packaging and condition. Please contact us before sending anything back so we can provide return instructions. Complete terms are listed in our Refund Policy.
A straightforward approach
We aim to keep product descriptions accurate, shipping expectations realistic, and support responses clear. If something does not match what is stated on the product page or in our policies, we encourage you to contact us so we can address it.
Thank you for visiting CoolKitc.