Refund policy

Effective Date: January 1, 2026

At CoolKitc, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Be in its original packaging
Include all accessories and documentation (if applicable)
Be accompanied by your order confirmation or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: service@coolkitc.com

Phone: +1 (917) 838-4588

Once your return request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Return Address

CoolKitc

44-70 21st Street

Long Island City, NY 11101

United States

Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs,Customers will need to purchase their own return shipping label from a local courier.

Original shipping charges are non-refundable unless the return is due to our error or the item was damaged, defective, or incorrect upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Restocking Fee

We do not charge any restocking fees for returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery.

Email: service@coolkitc.com

Phone: +1 (917) 838-4588

Please include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Used or damaged items caused by misuse
Customized or personalized products
Gift cards
Clearance or final sale items (if marked as non-returnable)

If you're unsure whether your item is eligible, please contact our customer support team.

Order Cancellation

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our standard return process.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your eligible product for a refund and place a new order.

Return Inspection

All returned items are inspected upon arrival.

Refund eligibility will be determined after inspection to ensure the returned item meets the requirements of this Return & Refund Policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your refund to be processed.
Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us.