Refund policy

Return & Refund Policy

At CoolKitc, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Be in its original packaging
Include all accessories and documentation (if applicable)
Be accompanied by your order confirmation or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us before sending your item back.

Email: service@coolkitc.com

Phone: +1 (917) 838-4588

Once your return request is approved, we'll provide return instructions. Returns sent without prior authorization cannot be accepted.

Return Address

CoolKitc

44-70 21st Street

Long Island City, NY 11101

United States

Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery at:

Email: service@coolkitc.com

Phone: +1 (917) 838-4588

Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Used or damaged items caused by misuse
Customized or personalized products
Gift cards
Clearance or final sale items (if marked as non-returnable)

If you're unsure whether your item is eligible, please contact our customer support.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return your eligible product for a refund and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

Returned items must be:

Unused
In original packaging
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If your refund is approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for processing after approval.
Your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days after approval, please contact us.