Shipping policy

Effective Date: August 6, 2026

Thank you for shopping at CoolKitc. We are committed to delivering your order as efficiently and transparently as possible.

1. Shipping Destinations

We currently ship within the United States only. We do not offer international shipping at this time.

2. Order Processing

Orders are processed within 1–2 business days after payment is successfully received.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
Orders placed before 2:00 PM Eastern Time on business days will usually begin processing the same day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Origin

Orders are fulfilled from our warehouse in China and shipped directly to addresses within the United States.

4. Shipping Rates

We offer the following shipping options for all U.S. orders:

Order Value	Shipping Method	Cost
Under $50	Standard Shipping	$8.00
$50 and above	Standard Shipping	FREE

Sales tax may be applied at checkout based on your delivery address and applicable state/local tax laws. The tax amount will be clearly displayed before you complete your purchase.

5. Estimated Delivery Time

Processing Time: 1–2 business days
Transit Time: 8–15 business days (after the order has been shipped)

Total estimated delivery time: 9–17 business days from the date of order placement.

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, peak seasons, or other circumstances beyond our control.

6. Order Tracking

After your order ships, you will receive a confirmation email containing your tracking number. If you have not received tracking information within 3 business days after placing your order, please contact us.

7. Incorrect Shipping Address

Please carefully verify your shipping address before completing your order. CoolKitc is not responsible for delays, lost packages, or returns caused by incorrect or incomplete address information provided by the customer.

8. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our customer support team. We will work with the carrier to help locate the shipment and assist you as quickly as possible.