We're here to help!
Whether you have questions about our products, need assistance with an order, or would like more information about shipping or returns, our customer support team is ready to assist you.
We are committed to providing friendly, reliable service and will do our best to respond as quickly as possible.
Customer Support
Phone
+1 (917) 838-4588
Customer Service & Return Address
CoolKitc
44-70 21st Street
Long Island City, NY 11101
United States
Registered Business Address
Room 101, Building 17, Wanyang Maker City
Pingyang County
Wenzhou, Zhejiang 325000
China
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Closed on weekends and major U.S. holidays.
Response Time
Our customer support team strives to respond to all email inquiries within 1–2 business days.
If additional information is required to process your request, we may contact you for further details.
We're Happy to Help With
- Product Information
- Order Status
- Shipping Questions
- Returns & Refunds
- Product Recommendations
- Wholesale & Business Inquiries
- General Customer Support
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
- Your Order Number
- The Email Address Used for Your Purchase
- A Brief Description of Your Question
- Photos (if your inquiry relates to a damaged or defective product)
Thank You
Thank you for choosing CoolKitc.
We appreciate your trust in our products and are committed to providing quality kitchen essentials and dependable customer service.
We look forward to assisting you.